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Thank you for your interest in our portable power station and our return policy. We understand that sometimes a product may not meet your needs or may arrive defective, and we want to ensure that you have a positive experience with us. Our return policy is designed to be fair and transparent for all customers, and we are happy to explain it in more detail.
14-Day Return Policy:
We offer a 14-day return policy from the date of purchase for our portable power station. During this time, you may return the product for any reason if you are not satisfied with it. To initiate the return process, you must contact our customer service team by email, phone, or mail. Please provide your order number and a brief explanation of why you would like to return the product. Our team will provide you with a return shipping label and instructions on how to return the product.
Defective Product Returns:
If you receive a defective product, we will accept returns for a full refund within the 14-day return period. To initiate a return for a defective product, please contact our customer service team by email, phone, or live chat. We will work with you to troubleshoot the issue, and if we cannot resolve it, we will provide you with a return shipping label and instructions on how to return the product. Once we receive the defective product, we will inspect it, and if the issue is verified, we will process your refund within 7-10 business days.
Conditions for Returns:
To be eligible for a return, the product must be in its original condition and packaging. The product should not have any signs of wear and tear, damage, or misuse. Additionally, all accessories and manuals that came with the product must be included. If we receive a returned product that does not meet these conditions, we reserve the right to reject the return or issue a partial refund.
Refund Process:
Once we receive the returned product, we will inspect it to ensure that it meets our return policy conditions. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that the timing of the refund may vary depending on your bank or credit card issuer.
Conclusion:
We hope this return policy provides you with a clear understanding of our process and policies. We stand behind the quality of our products and want to ensure that you are satisfied with your purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.